Refund & Return Policy

Last Updated: 11-21-2025

Thank you for shopping with Xtrabimmer. This Refund & Return Policy follows the guidelines recommended for WooCommerce stores.

1. Return Period

Customers may request a return within 30 days of receiving the product.
After 30 days, refunds and exchanges cannot be offered.

2. Conditions for Returns

To be eligible for a return:

  • Item must be unused

  • Item must be in original condition

  • All original packaging must be included

  • A valid order number or proof of purchase is required

⚠ Please do not send your item back to the manufacturer.

3. Non-Returnable Products

The following products are not eligible for return:

  • Digital or downloadable items

  • Gift cards

  • Health or personal-care items

  • Perishable items (food, flowers, magazines, etc.)

  • Hazardous materials, flammable liquids, or gases

4. Partial Refunds

Partial refunds may apply if:

  • The item shows visible signs of use

  • Packaging or accessories are missing

  • The product is damaged due to customer handling

  • Return is requested after 30 days

5. Refund Process

Once your return is received and inspected:

  1. An email notification will be sent regarding approval or rejection

  2. If approved, refunds are issued to the original payment method

  3. Processing may take several business days, depending on bank/payment provider

6. Missing or Delayed Refunds

Before contacting us, please:

  • Recheck your bank account

  • Contact your credit card provider

  • Contact your bank

If the refund still has not arrived, reach us at:
📧 sales@xtrabimmer.com

7. Sale Items

  • Regular-priced items can be refunded

  • Sale or discounted items cannot be refunded

8. Exchanges

We only replace items that are:

  • Defective

  • Damaged

To request an exchange:
📧 sales@xtrabimmer.com

Ship items to the address after receiving approval.

9. Shipping Returns

Return Address:
307, 3rd Floor, Building 3, South 3 Alley, WangBo Three Street
Dongsha Village, Panyu, Guangzhou, China 511400

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • Return shipping fees may be deducted from the final refund

  • For items over $100, use tracked or insured shipping

10. Gift Orders

  • If marked as a gift, a store credit may be issued

  • If not marked as a gift, refunds are issued to the original purchaser

11. Contact Information

For all refund and return inquiries:
📧 sales@xtrabimmer.com