Order Cancellation & Refund Policy

Thank you for choosing xtrabimmer! To protect the interests of both parties and ensure a smooth shopping experience, we have established the following order cancellation and refund guidelines.

⚠️ Important Notice: Transaction Fees on Refunds

Please review your order details carefully before completing your payment. For any cancellations or refunds requested due to customer-side errors or personal reasons (including but not limited to: duplicate orders, accidental purchases, changing your mind, or choosing the wrong vehicle fitment/model), a 5% transaction and processing fee will be deducted from your total refund amount.

Why we charge this fee: When you place an order, third-party payment processors (such as PayPal, Stripe, etc.) charge a non-refundable merchant fee. Since these platforms do not return this fee to us when a refund is issued, the 5% deduction covers the direct transaction loss incurred by the processor.

1 Cancellation Within 24 Hours (No Restocking Fee)

If you submit a cancellation request within 24 hours of order confirmation, xtrabimmer will not charge any internal restocking or handling fees.

Please note that while our store fees are waived within this timeframe, the standard 5% payment processor transaction fee still applies to standard original-payment refunds (unless you choose 100% Full Refund via Store Credit).

2 Late Cancellation Fee (24 to 72 Hours)

If you request to cancel your order after 24 hours but within 3 days (72 hours) of placement:

  • A 10% late cancellation fee of the total order amount will be charged.
  • This fee is required to cover warehouse stock allocation, physical packaging material waste, and initial logistical processing costs that have already been executed by our team.

3 Cancellations After 3 Days

Cancellation requests made more than 3 days (72 hours) after placing the order will not be accepted, as the order will have already proceeded to global logistics shipment.

If you no longer want the item after this period, you will need to follow our standard Return & Refund Policy after the package arrives at your address.

4 Cancellation & Refund Procedure

To initiate a cancellation, please follow these steps:

  • Contact xtrabimmer customer service as soon as possible at sales@xtrabimmer.com, OR
  • Submit a formal cancellation request directly via your account’s order history page.

Once your cancellation request is verified and approved by our team, we will process your refund (minus any applicable fees as stated above) within 3 business days.

5 Seller-Side Exceptions

  • This policy applies strictly to cancellations initiated by the customer’s choice or error.
  • If the cancellation is due to xtrabimmer-related issues (such as sending the wrong item, product stockouts, or verified product quality concerns before shipping), a 100% Full Refund will be issued immediately to your original payment method without any deductions or fees.

Have questions about your order? Contact us at 📧 sales@xtrabimmer.com